What is Customer Relationship Management?

Customer Relationship Management, often shortened to CRM, is a system for keeping enquiries, customers, quotes, bookings, invoices, payments and follow-ups organised in one place.

Do both packages include SEO setup?

Yes. Both packages include the essential technical SEO foundations needed at launch. Local Growth adds ongoing local SEO improvements over time.

Can customers pay deposits online?

Yes. CRM users can connect Stripe so customers can pay booking deposits and balances by card, Apple Pay or Google Pay.

Does this work for different types of local businesses?

Yes. The website form and CRM can be adapted for DJs, entertainers, trades, services and other appointment or booking-led businesses.

Stop losing enquiries in messages, missed calls and scraps of paper.

Yorkshire Digital builds professional websites with a simple CRM behind them, so local businesses can capture enquiries, send quotes, take deposits and keep jobs organised from one place.

Book a Free Audit See the CRM Demo

Built for service businesses across Yorkshire: DJs, trades, entertainers, mobile services and local operators who need enquiries to turn into organised work.

Yorkshire Digital CRM dashboard showing today's enquiries, jobs, balances and calendar

Unanswered enquiries Jobs coming up Balances to collect

DJ Jordan H received 8-9 qualified enquiries in the first week.

Jordan already had the reputation. He needed a professional website and a clearer way to handle enquiries, quotes and bookings without everything being scattered across Facebook and WhatsApp.

"The website has given my business a much more professional image and the booking system keeps everything organised in one place."
Jordan H, Mobile DJ

8-9 qualified enquiries Week one after launch £4k+ potential work View Jordan's DJ site

Most small businesses do not need more admin. They need fewer places to check.

Enquiries often arrive through Facebook, WhatsApp, calls, texts, email and website forms. That makes it easy to forget who needs a reply, what was quoted and whether a deposit has been paid.

Missed messages

Leads arrive while you are busy, then disappear down the feed.

Quotes buried in chats

You know you sent a price, but finding it later is another job.

Unclear deposits

Payments, balances and booking status are hard to track.

Jobs scattered everywhere

Dates, notes and customer details end up across too many places.

Yorkshire Digital brings the website, enquiries, quotes, invoices and bookings into one calm system.

A professional website, connected to the work behind it.

The website helps customers trust you. The CRM helps you handle what happens next.

New enquiries land in your CRM

Customer details and form answers arrive in one inbox instead of disappearing into messages.

Send a quote and get a clear yes or no

Add the price, deposit and terms. The customer can accept online when they are ready.

Keep jobs, payments and follow-ups organised

Invoices, deposits, receipts, reminders and customer messages stay with the booking.

The CRM is simple on purpose.

It is not enterprise software. It is a clean place for local businesses to see who needs a reply, what has been quoted, what is booked and what still needs paying.

Enquiries and leads in one place
Quotes, invoices, deposits and receipts
Customer messages saved with each enquiry or job
Reviews, reminders and recent activity

Try the CRM Demo

Yorkshire Digital CRM enquiry card with quote controls — Open an enquiry, review the details and send a quote without rebuilding the message from scratch.

Yorkshire Digital CRM job card showing deposit paid and remaining balance — Track deposits, balances, payment due dates and job details in one place.

Yorkshire Digital CRM conversations screen with customer messages — Keep customer replies and business messages attached to the right lead or booking.

Look professional to your customers.

Instead of sending rough texts, copy-pasted emails or unclear payment messages, your customer gets a clean journey from quote to acceptance and payment.

Clean quote email

The customer receives a clear branded quote email with the price, deposit, due dates and a secure review button.

Customer quote email generated by Yorkshire Digital CRM

Quote and terms review

They can check the booking details, price breakdown, cancellation policy and terms before accepting.

Customer quote review page with terms and booking acceptance checks

Booking accepted

Once accepted, the system confirms the booking and gives the customer a simple next step for the deposit.

Deposit payment

Customers can pay through a proper checkout experience instead of sending payment details back and forth manually.

Customer payment checkout page for booking fee or deposit

Two managed ways to get started.

Both packages include the website, the CRM setup and the managed technical side. The difference is how much ongoing local growth work you want after launch.

Managed system

Managed Booking System

For businesses that need a professional website and a CRM to manage enquiries, quotes, invoices and bookings.

Professional mobile-friendly website
CRM for enquiries, customers and bookings
Quotes, invoices, deposits and receipts
Stripe payment workflow where connected
Hosting, backups, maintenance and support

Best for service businesses that already get enquiries but need a cleaner way to manage them.

Monthly care includes hosting, updates, bug fixes, email support and one small content amendment.

£599 setup then £99/month

Ask about this package View full details

With local growth

Booking System + Local Growth

For businesses that also want ongoing local SEO work and visibility improvements after launch.

Everything in Managed Booking System
Local keyword research and keyword mapping
Search Console and analytics setup
Google Business Profile review where eligible
Monthly SEO improvement and reporting

Best for businesses that want the system and a steady plan to improve local visibility.

Good to know SEO is practical and ongoing. No false ranking promises or vague monthly waffle.

£799 setup then £149/month

Ask about this package View full details

We will confirm the right fit on the free audit call. If it is not suitable, I will say so.

Book a free audit.

Tell me what your business does, where enquiries currently come from and whether you already have a website. I will look at the enquiry route and suggest the clearest next step.